Shipping Policy

Shipping Policy

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1. Processing Time
All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or holidays. For larger machinery or custom orders, additional handling time may apply. Customers will be notified of any delays.

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2. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. We offer standard and expedited shipping options based on the weight and dimensions of the products ordered.

Estimated delivery times:

• Standard Shipping (Canada): 3–7 business days

• Expedited Shipping (Canada): 1–3 business days

• International Shipping (if applicable): Varies by destination

Note: Delivery delays can occasionally occur due to weather, carrier issues, or customs.

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3. Freight Shipping for Machinery
Heavy or oversized machinery will be shipped via freight carriers. Curbside delivery is standard unless otherwise arranged. Please ensure you have the proper equipment and personnel to receive and unload the shipment.

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4. Shipment Confirmation & Tracking
Once your order has shipped, you will receive a shipment confirmation email with your tracking number(s). The tracking number will be active within 24 hours.

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5. Damages

Galeries de Bois Montréal is not liable for any products damaged or lost during shipping. If your order arrives damaged, please contact the shipment carrier to file a claim. Save all packaging materials and damaged goods before filing a claim.

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6. International Shipping Policy
We currently ship only within Canada. For international orders, please contact us directly to explore options.

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7. Contact Us
If you have any questions about your order or shipping, please contact our team at:
(438)791-5519
Galeries de Bois Montréal,

A-12050 BLVD Laurentien Montreal (Québec) H4K1M9 Canada